The diagram below shows the Complainant module. A ‘Complainant’ is defined in the CC-Glossary as “A legal person who issues a complaint”. In the customer complaint context, and as commonly understood in most consumer regulations, a complainant must either be a ‘Natural Person Complainant’ or a ‘Non-Natural Person Complainant’ , each implying a different legal basis for the handling of the complaint.

For the definition of each vocabulary in this diagram please see the CC-Glossary. Notice that according to our ontology design, each relation in this diagram is a lexon in the CC-Lexons; this methodological principle is called Ontology double-articulation.

This module is represented using the ORM graphical notation. The verbalization (i.e. the pseudo-natural-language reading) of the rules in this diagram, and the ORM markup (i.e. the XML-based serialization) of this diagram can be found below.