The diagram below shows the Complaint module, which specifies the main concepts that can be associated with the concept ‘Complaint’. A ‘Complaint’ is defined in the CC-Glossary as “An expression of grievance or resentment issued by a complainant against a compliant-recipient, describing a problem(s) that needs to be resolved”. A ‘Complaint’ must be issued by a ‘Complainant’ against a ‘Complaint-Recipient’, on a certain ‘Date’. It must describe at least one ‘Problem’, and may request one or more ‘Complaint Resolutions’. A ‘Complaint’ might be identified by a ‘Complaint Number’, which is typically used as a unique reference in a court or a complaint system.

For the definition of each vocabulary in this diagram please see the CC-Glossary. Notice that according to our ontology design, each relation in this diagram is a lexon in the CC-Lexons; this methodological principle is called Ontology double-articulation.

This module is represented using the ORM graphical notation. The verbalization (i.e. the pseudo-natural-language reading) of the rules in this diagram, and the ORM markup (i.e. the XML-based serialization) of this diagram can be found below.