Home Ontology Design Downlaod Documentation Contact Person


Valid XHTML 1.1!

Customer Complaint Ontology

The "Complaint Recipient" module

Final Draft 21 May 2005

The diagram below shows the Complaint Recipient module. A ‘Complaint Recipient’ is any legal Person to whom a complaint is addressed. Typically, when a ‘Complaint’ is issued against a ‘Complaint Recipient’, the ‘Contact Details’ or the ‘Registration’ of this ‘Complaint Recipient’ should be denoted. Usually, all online customer complaint platforms provide a searchable database of many “Complaint Recipients”, which enables complainants to easily find the official names and addresses of ‘complaint recipients’.

For the definition of each vocabulary in this diagram please see the CC-Glossary. Notice that according to our ontology design, each relation in this diagram is a lexon in the CC-Lexons; this methodological principle is called Ontology double-articulation.

This module is represented using the ORM graphical notation. The ORM markup (i.e. the XML-based serialization) of this diagram can be found below.


ORM representation

ORM Markup: