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Customer Complaint OntologyThe "Contract" moduleFinal Draft 21 May 2005The diagram below shows the Contract module. A ‘Contract’ is defined in the CC-Glossary as “a binding agreement, between two or more legal persons, that is enforceable by law”. Under this definition, an invoice can also be a contract. This module specifies the information that should be provided for a contract associated with a ‘Purchase Phase Problem’ or ‘Post-purchase Phase Problem’. Notice that we speak of a ‘Contract’ from the moment there is a ‘Contract Order Date’. For the definition of each vocabulary in this diagram please see the CC-Glossary. Notice that according to our ontology design, each relation in this diagram is a lexon in the CC-Lexons; this methodological principle is called Ontology double-articulation. This module is represented using the ORM graphical notation. The verbalization (i.e. the pseudo-natural-language reading) of the rules in this diagram, and the ORM markup (i.e. the XML-based serialization) of this diagram can be found below. Diagram:Verbalization: Each
Contract must Has
at least one Contract Order Date. (Mandatory) ORM Markup:
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